Forward-thinking lenders know that construction lending is a vertical they can’t afford to ignore. New construction projects are going to grow nationwide in 2018 and likely beyond, and there is a lot of good money to be made for lenders that can get their construction portfolio right.
Built co-founder and president Chase Gilbert was recently interviewed for the Lendtech Briefing series put on by Mortgage Cadence. The interview covered a variety of topics, including:
One of the most important aspects of my job is keeping up with trends in the industries we’re involved in -- not only lending, but construction, software and technology, as well. And the end of the year brings us a great time to look at what’s coming next, to see what trends we should expect in the coming months.
Here at Built, we’re passionate about the work we’re doing. Just watch Chase Gilbert talk about the pains our construction lenders feel on a day-to-day basis and you’ll see how much he cares. And at times we can get a bit extreme. We’ve been known to throw the phrase “Death to spreadsheets” around the office.
Your company has brand new software ready for implementation, but surprise, surprise your team has met the change with resistance. Creatures of habit, your human employees cannot help but resist change and all of the hard work that goes with it. When it comes to implementing change successfully, commitment is key. Include the following elements in your implementation strategy to get employees as excited about the new software as you are.
When introducing a new software solution to the workplace, providing plenty of resources, training opportunities, and ongoing help to employees is paramount to a successful transition. Staff training will ensure employees feel engaged and included in the process and implementation of new software. Training will also help you fully realize the software's capabilities, and employee input during training will shed light on a plethora of unique scenarios and applications of the new system. Before implementing new software, be sure you have a well-planned training strategy in place.
If introduced to employees in the wrong way, change in the workplace forces employees into a grieving process in which they must learn to let go of their old ways to accept new processes. As it does in personal life, grief in the workplace also comes complete with five stages including denial, anger, bargaining, depression, and acceptance.
The workplace grieving process can be mitigated somewhat by including employees in the conversations which take place around an impending change throughout the process leading up to a decision. Change, however, is difficult for everyone, and the grieving process cannot be completely avoided. If you plan to implement a change, such as new software, to your company, learn to recognize the stages of grief in your staff and take these steps to usher them through the process.
Yes, in our digitally connected age, most of your borrowers will be technologically savvy and aware of the dangers online communications pose in potentially putting their personal information at risk. Some of your borrowers, however, still might not be aware of these risks and how to mitigate them, or might not be aware of which types of information should be considered sensitive. Whether they know it or not, can you guarantee your clients' security throughout the construction loan process?
One thing that struck me initially as I began my time with Built is this: Everyone on our team, top to bottom, is devoted to helping to ease our clients’ pain. A lot of companies talk about helping their clients -- it’s in their mission statements or employee handbooks -- without actually walking the walk. But day in and day out, I see the people here working with that singular focus.
Construction loans are poised to expand, but it's a segment many mortgage lenders are still unsure about. The latest issue of Tomorrow's Mortgage Executive featured an interview with Built CEO, Chase Gilbert, on how to reduce risks, get a competitive advantage and attract and retain the best borrowers.