One of the most important aspects of my job is keeping up with trends in the industries we’re involved in -- not only lending, but construction, software and technology, as well. And the end of the year brings us a great time to look at what’s coming next, to see what trends we should expect in the coming months.
Here at Built, we’re passionate about the work we’re doing. Just watch Chase Gilbert talk about the pains our construction lenders feel on a day-to-day basis and you’ll see how much he cares. And at times we can get a bit extreme. We’ve been known to throw the phrase “Death to spreadsheets” around the office.
Your company has brand new software ready for implementation, but surprise, surprise your team has met the change with resistance. Creatures of habit, your human employees cannot help but resist change and all of the hard work that goes with it. When it comes to implementing change successfully, commitment is key. Include the following elements in your implementation strategy to get employees as excited about the new software as you are.
When introducing a new software solution to the workplace, providing plenty of resources, training opportunities, and ongoing help to employees is paramount to a successful transition. Staff training will ensure employees feel engaged and included in the process and implementation of new software. Training will also help you fully realize the software's capabilities, and employee input during training will shed light on a plethora of unique scenarios and applications of the new system. Before implementing new software, be sure you have a well-planned training strategy in place.
If introduced to employees in the wrong way, change in the workplace forces employees into a grieving process in which they must learn to let go of their old ways to accept new processes. As it does in personal life, grief in the workplace also comes complete with five stages including denial, anger, bargaining, depression, and acceptance.
The workplace grieving process can be mitigated somewhat by including employees in the conversations which take place around an impending change throughout the process leading up to a decision. Change, however, is difficult for everyone, and the grieving process cannot be completely avoided. If you plan to implement a change, such as new software, to your company, learn to recognize the stages of grief in your staff and take these steps to usher them through the process.
Yes, in our digitally connected age, most of your borrowers will be technologically savvy and aware of the dangers online communications pose in potentially putting their personal information at risk. Some of your borrowers, however, still might not be aware of these risks and how to mitigate them, or might not be aware of which types of information should be considered sensitive. Whether they know it or not, can you guarantee your clients' security throughout the construction loan process?
One thing that struck me initially as I began my time with Built is this: Everyone on our team, top to bottom, is devoted to helping to ease our clients’ pain. A lot of companies talk about helping their clients -- it’s in their mission statements or employee handbooks -- without actually walking the walk. But day in and day out, I see the people here working with that singular focus.
October 17, 2017 Nashville, TN, Sumner, WA -- Built Technologies today announced a new integration with NorthWest Construction Control, Inc. (NWCC), a national leader in construction draw inspection services. Built's software reduces construction loan risk and provides best-in-class client experience by connecting lenders, borrowers, builders, and draw inspectors throughout the construction loan administration process.
Nashville, TN — October 10th, 2017 – Built, a leading provider of construction lending software, announced the addition of three new team members in development and client support. Built’s web-based and mobile software application connects all parties involved in the administration of a construction loan, including construction lenders, builders, borrowers and inspectors.
Nashville, TN, San Diego, CA – September 26, 2017 – Built was named to The Mortgage Collaborative’s Preferred Partner Network, providing solutions for digital draw management and collaboration software for the network’s lenders active in construction lending.
The Mortgage Collaborative represents 115 of the nation’s mortgage lenders with aggregate annual origination volume of over $190 billion. With Built, members of The Mortgage Collaborative will simplify construction loan administration with real-time transparency and faster access to draws. With a completely digital process, lender members will be able to use the data for proactive risk management and portfolio insights.
“Our strategic partnership with The Mortgage Collaborative is an important step in our mission to change the way the world gets built,” said Chase Gilbert, president of Built. “Lender members using Built have a streamlined experience for borrowers, builders and internal staff and the transparency to power their efficient operations while reducing risk.”
“Our mission at The Mortgage Collaborative is to empower our lender members across the country with better financial execution, reduced costs, enhanced expertise and improved compliance,” said Rich Swerbinsky, Chief Operating Officer for The Mortgage Collaborative. “We’re proud to bring Built to the Preferred Partner Network to give our construction lending members a distinct advantage in the growing construction loan market.”
About The Mortgage Collaborative
Based in San Diego, The Mortgage Collaborative was founded in 2013 to empower mortgage lenders across the country with better financial execution, reduced costs, enhanced expertise, improved compliance, and to help its members access the dynamic and changing consumer base in America. The association is managed by its founding members: John Robbins, CMB; David Kittle, CMB; Gary Acosta, CEO of the National Association of Hispanic Real Estate Professionals (NAHREP); and Jim Park, former chair of the Asian Real Estate Association of America (AREAA). Robbins and Kittle are former chairmen of the Mortgage Bankers Association of America (MBA).For more information, visit: http://www.mortgagecollaborative.com.